FAQ
Unfortunately, Fitslix is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Fitslix. For more in depth information, we would suggest contacting your local customs office.
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our warehouses. Feel free to contact us at contact@fitslix.com for an update on the status of an order.
Fitslix has got your back! We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.
You can rest assured that shopping with Fitslix is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at contact@fitslix.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.
We currently deliver all our items from our various warehouses worldwide.
European Shipping: We use Parcel Force to ship our deliveries in Europe
US Shipping: We use USPS to ship our deliveries in the US
Rest of the World Shipping: We use e-packet to ship our deliveries outside Europe and the US
We currently deliver to all countries except for the following:
- North Korea
- Cuba
- Iran
- Sudan
- Syria
Delivery typically takes between 8 – 13 business days.
- Items must be returned within 14 days of receipt.
- Items must be undamaged
- Items must have all tags attached and be in original packaging
- Item’s must be returned to our returns centre
13 Links Avenue,
Hertford, Herftordshire
United Kingdom
SG13 7SR
Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at contact@fitslix.com, with images of the faulty product and we will be in touch to resolve the issue.
We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at contact@fitslix.com with the proof of postage information from your return carrier receipt and we will investigate this further.
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.